Shipping Policy — Medora Life

Last Updated: February 2026

At Medora Life, we are committed to providing a safe, reliable, and efficient delivery service for all our products. This policy explains how we handle shipping, delivery times, responsibilities, and updates.

1. Shipping Partners

• All orders are shipped via trusted and authorized shipping carriers to ensure safety and timely delivery.
• Medora Life works only with carriers that meet industry standards for handling medical devices and fragile products.
• We reserve the right to update or change our shipping partners based on service performance or availability.

2. Order Processing

• Orders are processed within 1–3 business days during which we verify your payment and quality-check your items.
• During peak seasons or special promotions, processing may take slightly longer. Customers will be notified of any delays.
• Please ensure your delivery address is complete and accurate to avoid delays.

3. Delivery Times

• Delivery time depends on your location within Egypt and the shipping option chosen at checkout.
• Typical delivery is 3–5 business days for major cities; rural or remote areas may take longer.
• Once shipped, you will receive a tracking number to monitor your order.

4. Shipping Costs

• Shipping fees are calculated at checkout based on location, package size, and weight.
• Customers requesting returns or exchanges are responsible for return shipping fees, unless the item was damaged or defective upon arrival.

5. Receiving Your Order

• Inspect the package immediately upon delivery for any visible damage.
• If the package is damaged, do not sign as “received in good condition” and contact Medora Life immediately:
• Phone / WhatsApp: 01066104344
• Email: info@medoralife.net
• In case of damaged or missing items, we will coordinate with the shipping carrier for a replacement or refund.

6. International Shipping

• Currently, shipping is available within Egypt only.
• International orders are not supported at this time.

7. Safety & Liability

• Medora Life ensures products are well-packaged and secure for transit.
• Once the package leaves our warehouse, responsibility for any delay, loss, or damage during shipping is managed jointly with the carrier, and we assist you in resolving any issues.
• Customers are encouraged to track their shipment for security.

8. Updates to Shipping Policy

• Medora Life may update this policy as needed to reflect changes in shipping practices, carrier services, or legal requirements.
• Any material updates will be communicated via our website or email.