Return & Exchange Policy — Medora Life

Last Updated: February 2026

At Medora Life, we strive to ensure your satisfaction with our products while maintaining the quality, safety, and integrity of all items. Please read this policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns & Exchanges

You may request a return or exchange within 14 days of receiving your order if all the following conditions are met:

1.     The product is unused and in its original packaging.

2.     The product, accessories, and manuals are intact and not tampered with.

3.     The request is made within the 14-day period from delivery.

Important: Once a product has been used, tampered with, or shows signs of damage not caused by shipping, it cannot be returned or exchanged. This ensures safety, hygiene, and quality for all our customers.

2. Exclusions

Some items are not eligible for returns due to hygiene, safety, or manufacturer restrictions, including but not limited to:

• Used medical devices (thermometers, blood pressure cuffs, nebulizer masks, nasal aspirators, breast pump accessories, etc.)
• Consumables or spare parts (batteries, test strips, silicone tips, filters, etc.)
• Items sold as “final sale” in the product description

Please always check the product details before ordering.

3. How to Request a Return or Exchange

To initiate a return or exchange:

1.     Contact Medora Life via:

o   Phone / WhatsApp: 01066104344

o   Email: info@medoralife.net

2.     Provide your order number and proof of purchase (invoice).

3.     Our team will guide you through the return/exchange process and provide the authorized shipping instructions.

Note: Customers are responsible for the return shipping cost, unless the item is defective or damaged during shipping.

4. Condition of Returned Items

All returned items must be:

• In original condition, including box, accessories, and manuals
• Well-packaged to avoid damage during shipping
• Not tampered with or used

Items failing these conditions may be refused or partially refunded.

5. Refunds & Exchanges

• Refunds are processed to the original payment method after the returned item is received and inspected.
• Exchanges will be processed once the returned item is approved.
• Please allow 5–10 business days for processing after we receive your return.

6. Damaged or Defective Items

• If your product arrives damaged or defective, please contact us immediately.
• We will guide you to return the item and ensure a replacement or refund is issued.
• Always retain the original packaging for damaged item claims.

7. Shipping

• Returns and exchanges must be sent via trusted and authorized shipping carriers.
• Medora Life is not responsible for loss or damage during transit if the shipment is not properly packaged.
• We recommend tracking your return shipment for security.

8. Customer Support

Our team is ready to assist you at every step:

• Phone / WhatsApp: 01066104344
• Email: info@medoralife.net
• Contact form: on our website

We are committed to ensuring a smooth, safe, and professional return or exchange experience while protecting the quality and integrity of our products.